Update

I’m  pleased to say that I have had some good people applying for this opportunity – sorry to say the deadline is now passed, and I’m working on the selection.  Of course, I’m always interested in new colleagues who want to work with me in this space so feel free to get in touch if you want to discuss anything further.  Thanks to all those who applied and colleagues who circulated the link.

Work with me at the University of Southampton’s School of Management

Project Title: Digital disruption and value creation

The research focuses on how small businesses in the knowledge-intensive services sector can realise value from mobile communications.  It embraces innovation theory and business strategy and will enhance competitiveness in UK plc.

Supervisor: Dr Lorraine Warren

Start Date: October 2010

Details of the Project:

The rapid development of digital technologies now presents a nexus of possibilities: widespread access to broadband/mobile technologies; smartphones enabling new forms of communication, handheld internet access and bespoke applications development; software platforms that enable a high degree of networked connectivity and communication  with the potential to amplify to (potentially) a global audience; readily available real-time geographical data; increasing availability of government datasets to the public.  This nexus produces a new locus of innovation, a shift from the corporation to the individual, recognised in new so-called paradigms for innovation, ‘open innovation’ (Chesbrough) and ‘democratic innovation’ (von Hippel) across the distributed innovation networks foreseen by Rothwell.  The barriers to digital innovation by non-computer scientists have been significantly lowered as the plethora of new businesses in the fields of social media, or smartphone applications demonstrate.  It should now easier than it has ever been to not only access and use new technologies, but to extend them, customise them, develop new combinations, and to access and develop new sectors and markets.  Thus the potential for not only incremental innovation but transformative, disruptive innovation is also possible.

However the roadmap for inductive thinking that will create value in novel and unforeseen ways in new contexts and settings is not clear.  Classical technology transfer models are too linear to translate into this milieu and are also too focussed on economic value creation at the expense of the other forms of value – social, cultural, creative, artistic and technological – that are so significant in the 21st century.

At the heart of this project is a continuation, development and extension of ongoing research on the use of complexity theory to provide an understanding of value creation in disruptive contexts because of its potential to: conceptualise across multiple, interlinked levels of analysis (ie non linear); relate initial conditions to indeterminate outcomes.  To explore the above, the project will take as its starting point the use of the iphone/smartphone as a tool for small businesses in the knowledge-intensive services sector, now that people are using mobile applications  for a wide range of tasks, from purchases, service access communication and information retrieval, bypassing traditional web access.

The Student

The project would suit a School of Management student with an MSc in a relevant qualitative discipline, or a mature student with industry experience.  In terms of future employability, the student would graduate with detailed knowledge and practical understandings that would support entry into the industry, or the development of their own business, trading consultancy skills either to companies or government agencies.

To apply for one of the above scholarships, please apply for a place on our PhD programme by following these instructions at: http://www.management.soton.ac.uk/StudyOpportunities/PhD Please email Phdteam@soton.ac.uk once you have applied stating your application number and which scholarship you are interested in.

All completed applications, which include all supporting documents and details of any funding already awarded, received by 31st July 2010 will be considered for the scholarships.  Students who already have significant sponsorship will not be awarded scholarships under this scheme.

I really enjoyed presenting at Ignite Liverpool on Thursday night – to me, this was a new format, presenting 20 slides in 5 minutes with an automatic slide change every 15 seconds.  It’s best described by WimpyKing.  I took the bullet and went first – hopefully getting over some of my passion about working with creative artists in the digital economy.  My presentation is below – I just used a few words and clipart to get the message over  quickly – or try to!

Thanks to Frances Bell for organising this event yesterday for ISOS, Salford University’s Information Systems, Organisations and Society Research Centre in the very well appointed Think Lab.  I really enjoyed the discussion afterwards, thanks to the group for some food for thought.  Presentation below:

Pleased to say that I’ll be working with some colleagues at Southampton on a set of four forums supported through Roberts funding over the next year, on the theme of Energising Technology Entrepreneurship.  Really, this is about pipeline development – getting some of our STEM PhDs to consider commercialising the outcomes of their research, perhaps using the excellent SetSquared incubator here at Southampton.  The forums will be based around guest speakers who have been there and done it – people who can motivate and inspire through example.  Look forward to announcing more details later.

Just a quick post to say how much I enjoyed my visit to the Norwegian University of Science and Technology in Trondheim this week.  Thanks to Ole Jonny Klakegg and Hans Petter Krane for making my visit so pleasant and so useful. We’re all looking forward to building an ongoing collaboration to enrich both teaching and research in many different ways in future.  As well as a number of business meetings, I was pleased to give  a short workshop on the theme of how to use social media to build academic identity online.  About 12 people attended and I’m hoping to see at least some of them online soon .

Trondheim is certainly a beautiful place, and I’m looking forward to going back, especially to a couple of very good eating places, the Fischmarkt [where they sell fish and will cook you some fresh   ], and the historic Skydsstation.

Just a quick post to note the outcomes of  a study carried out by Cambridge’s Centre for Business Research calling for changes in Government policy towards technology commercialisation/high-tech start-ups.  It points to the significance of lead customers in development and argues there has been too much emphasis on  the  university research -driven VC models.  This resonates with some outcomes from a study that I have recently carried out [soon to be published] that shows many successful firms doing quite well on a mix of consultancy and client based work, without going down the equity funding route.  The shift towards open innovation has perhaps opened up new pathways for the micro-level interactions and network building that are so significant in developing new products and services.  I look forward to some interesting studies in this area.

Boomers are tech-savvy, avid Internet users and multitask online while watching TV, says a recent report from eMarketer, Boomer Demographics and Media Usage. In the article, the author of the report Lisa E. Phillips points out that in their youth Boomers  “…eagerly adopted new technologies such as Walkmans, VCRs, PCs, DVRs and the Internet” .  In many cases this is true, and in earlier posts I have questioned the ‘Digital Native’ tag attached so frequently to Generation Y.  I’d go further than that too:  there are some very savvy Boomers out there, I speak from experience here, who came up the hard way through technology.  Many of them learned the basics of computing on command-line driven systems of various kinds, including DOS, and had to write short macros to get  office-style  applications to do anything remotely interesting.  Indeed for some of us it was dumb terminals on a mainframe.  We then got used to Windows/GUI WYSIWYG working, and started to work with ‘multimedia’, graphics, videos and sound, when applications were thin on the ground and processor power and RAM memory were low, and CD-ROM was the storage du jour.  To make things work, you had to know a fair bit about the underlying system, for workarounds and dodges.  And so it went on, as peer-to-peer networking and eventually the Internet became the norm.  Adopters expanded the capabilities of these technologies, through knowing quite  a bit about what went on underneath the interface – you just had to, to make early stuff work just that little bit harder.  So, yes, my settee looks a bit like mission control, as I mix TV, PC and smartphone, apps, location, cloud – looking forward to the next stage!

“Their relative positions on the DZ corporate ladder were obvious to McNihil, just from the density of the swarms of E-mail buzzing around their heads, Some of the execs had only two or three of the tiny holo’d images yattering around them for attention; the bottom rungs had enough that their faces could barely be seen past them……..Harrisch had none; either the corporation was paying for max’d out filtration or he was high up enough to have gone on an elite paper-only status” (Jeter, 1998, p. 14).

Such is the nightmare vision of a post-apocalyptic future where freedom from electronic communication is only available to the corporate elite.  Already, the idea that patterns of privacy and visibility might be clearly delineated in accordance with status is taking hold (O’Hara and Shadbolt, 2010). As yet though, the picture is not so clear.  Notions of privacy are continually being defined and redefined, with each new networking platform providing new pathways and also new challenges to our understanding of who we are in this space.  There are relative periods of calm, punctuated by ‘shocks’ (such as Zuckerman’s statement people don’t want privacy)  that challenges the ephemeral social structures emerging from this new milieu.

Unlike Zuckerman, my colleague Kieron O’Hara speaks of the link between privacy and autonomy, argues that the defence of privacy is a responsibility as well as a right, suggesting that part of being  a socially responsible person, is taking care over what is disclosed.  Another colleague, Tim Greenhalgh talks of the need  for a ‘currency of disclosure’.  Until we know more about the currency of disclosure, we are still placing bets that all will be well if we venture into constructing internet selves (as we are encouraged to do, often by our employers).  Of course there will be solutions, and many colleagues from ICT, Law, Business and Economics all work in this area developing new technology, rule sets and pathways that at heart see privacy as a tangible entity that may also function as a market construct to be assigned economic value.

Yet the complexity of the web is such that it may take some time before these techniques really help us as individuals and as a society.  And legal and economic constructs alone may be too simple to capture the richness of internet life on their own.  This underlying  uncertainty is becoming more pronounced as  we enter a Web 2.0 world, moving from static websites that are narrations of the past to ‘live’  interactive bricolages, where the boundaries between the professional and the private are now blurred in a volatile space (Warren, 2010).  Tim refers to our ‘multifaceted selves’ and in doing so, draws our attention to the widely debated notion of ‘identity’.  This is useful, as this is a good place for social scientists to make a convincing contribution to the debate: we can only defend (or manage) our privacy if we understand how we write our identities into being on the internet.

Influential scholars of identity  such as Goffman, Giddens and Berger and Luckmann have been around for some time.  More recently, in the 80s/90s, authors such as Turkle, Haraway and Castells took the debate into the internet age, once we realised that no-one knew you were a dog.  And of course there have been many others since then, lookimg at the potential of the internet to further decentre and delocalise our fragile postmodern selves.  The challenge for today’s researchers is to take that thinking forward, and also create new ways of thinking about identity, how it is constructed and performed, not only in  Web 2 world, but looking  forward into a web 3 world too.  In doing so, we can make a useful contribution to the debate on privacy – because identity is the nexus between the individual and society, and where so many of the debates are played out.

References

Jeter, K. W. (1998), Noir, Orion: London

O’Hara, K. and Shadbolt, N. (2010) Viewpoint, Privacy on the Data Web, Communications of the ACM, 53/3, pp. 1-3

Warren, L. (2010), The Entrepreneurial Academic in the Digital World: Narratives and antenarratives, abstract submitted for scMOI conference April 2010.

“I can create ‘behaviour’” says Golan Levin, one of the exhibitors at Decode: Digital Design Sensations, an exhibition running at the Victoria and Albert Museum in London until April 11. The exhibition,  a joint collaboration between the V&A and onedotzero showcases the latest developments in digital and interactive design, from small screen based graphics to large-scale installations. Levin’s comment was made in an interview (transcript available in Decode’s accompanying programme) in response to the question, “What do digital technologies allow you to do or investigate that other design tools do not?”. For me, it really gets to the heart of the three themes of the exhibition:

Code as a raw material

interactivity

the network (as in digital traces)

As I walked around the exhibition, it was clear that people were fascinated by the exhibits, excited, laughing, talking to people they didn’t know already…..maybe not new behaviours in one sense, but fairly untypical of formal art exhibitions. And certainly, they were forging new connections, maybe developing new links outside their existing sphere of influence.  These kind of interactions and connections across contexts can be be the spark that ignites innovation – maybe a small, incremental innovation, or maybe something big enough to change a market, society or the world – who knows? That’s the beauty of complexity theory, which underpins much of my research, potentially large effects from small changes in initial conditions.  That is why it is so vital to fund the leading edge artists and groups who are able to to challenge us in ways that make us think and indeed behave differently – especially in the Digital Economy, as I know from my own work with Proboscis*.  Of course it is difficult to quantify that kind of contribution in straitened times, but we can and must do so.

In one of those quirks of timing, I came home to the fervour for the newly-launched  iPad on twitter.  My colleague Tim Greenhalgh suggests that the iPad will form a nexus between the liberal arts and the network and will change everything.  Whether that device is ‘the gamechanger’ or not, it’s pretty clear that the power to create content, move it around, enjoy it, in all kinds of ways is now out of the lab and into the hands of the public.  Let’s make sure our creative artists have the space they need to make that happen, as Levin suggests, through creating new behaviours.  And as  a researcher in innovation, I want to focus on value creation as new products, service and indeed behaviours emerge.

Footnote

If that last paragraph was about networking and interactivity, where does code as a raw material come in? Perhaps best illustrated by example.  In all the joie de vivre, beauty and colour of yesterday’s exhibition, I was perhaps most taken by a quieter work by Troika, Digital Zoetrope. I do see a lot of beautiful images as I love space stuff, Hubble, NASA and so on.  I love the different renderings.  I also look at fractals a lot, and i have seen interactive installations before.  A fabulous excess!  Troika is diferent, a monochromatic barrel with vertical, horizontal and diagonal typefaces rotating quickly, which merge into letters and words at speed.  It reminded me of Wender’s black and white masterpiece Wings of Desire, where Angels hear sense from the whispered thoughts of thousands in Berlin.  It made me think of two new friends I have made on twitter in the North of England.  It made me think we have joked of having a dvd film festival weekend of German, or film noir, together at some point.  It made me think I should do it soon.  Now, I may be giving an invited talk for one of them, a lecturer in the Performing Arts in early February.  Who knows what may come of that?

*makers of mischief, and pioneers of pie in the sky

There has never been a better time for innovation in the Digital Economy. The barriers to disruptive innovation by non-computer scientists have been lowered by a nexus of possibilities, namely:

• Widespread access to broadband technologies
• Smartphones that enable new forms of communication, handheld internet access and bespoke applications development (Ling, 2004)
• Software platforms that enable a high degree of networked connectivity and communication, such as blogs, wikis, twitter, Facebook, ning, youtube, flickr. As well as connectivity, there is the potential for rapid-fire one-to-many and many-to-many broadcasts and interactions that have the power to amplify any interaction very quickly to a very wide, possibly global audience.
• Readily available real-time geographical location data
• Increasing availability of government datasets to the public, e.g. for e-citizenship (van Deursen and van Dijk, 2009) or for practical applications, such as data from the Ordnance Survey in the UK

It has never been easier to not only access and use technologies, but to extend them, to customise them, to develop mew combinations, to access and develop new sectors and markets. My focus in 2010 will follow on from last year’s work in the creative industries  to seek out new ways of creating value from novelty, towards new business models, new products and services.  Part of that will involve working with those who have the ability to use social media, probably connecting with people outside my existing sphere of influence, developing new activities based on real-time information and breaking news. So this time next year, I could very likely be working with people I don’t know yet on something that hasn’t happened yet — that’s what makes it so exciting!

References

van Deursen, A.J.A.M and van Dijk, J.A.G.M (2009), Improving digital skills for the use of online public information and services, Government Information Quarterly Volume 26, Issue 2, April 2009, Pages 333-340

Ling, R. (2004)The Mobile Connection: The Cell Phone’s Impact on Society, Morgan Kaufmann